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course card MGR Essentials of Customer Service Essentials of Customer Service for Supervisors and Managers is a Course

Essentials of Customer Service for Supervisors and Managers

Feb 28 - May 20, 2022

$150 Enroll

Full course description

THIS MUST BE DONE FIRST - Course fees will be paid for the first 25 New Mexico residents who complete this form -> Essentials of Customer Service for Supervisors and Managers Form (see link).  Essentials of Customer Service for Supervisors and Managers Form

This course series is designed for supervisors and managers, and those seeking to be promoted into supervisory positions. The certificate will focus on supervisory and management skills to ensure delivery of excellent customer service. The course will also explore changing role of customer service in an increasingly automated environment. 

  • Course 1: A Culture of Service Excellence
  • Course 2: Managing for Service Excellence
  • Course 3: Managing for Loyalty

Participants earn a badge for each course completion and a certificate for completion of all three courses. 

The courses in this certificate program are all online, asynchronous, allowing participants to fit the coursework around their schedules.