Full course description
THIS MUST BE DONE FIRST - Course fees will be paid for the first 25 New Mexico residents who complete this form -> Essentials of Customer Service for Supervisors and Managers Form (see link). Essentials of Customer Service for Supervisors and Managers Form
This course series is designed for supervisors and managers, and those seeking to be promoted into supervisory positions. The certificate will focus on supervisory and management skills to ensure delivery of excellent customer service. The course will also explore changing role of customer service in an increasingly automated environment.
- Course 1: A Culture of Service Excellence
- Course 2: Managing for Service Excellence
- Course 3: Managing for Loyalty
Participants earn a badge for each course completion and a certificate for completion of all three courses.
The courses in this certificate program are all online, asynchronous, allowing participants to fit the coursework around their schedules.