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Essentials of Customer Service course card

Essentials of Customer Service

Ended Jan 31, 2022

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Full course description

This session is currently closed. However, you can register for the next session. See Essentials of Customer Service Session 2 

Essentials of Customer Service is a 3 course certificate program, with a cost of $75 total.

In this course series you will learn the elements of great customer service. Your participation in these courses will help you to gain skills and confidence in delivering outstanding guest service and keep customers coming back. 

Courses Included in this Certification  

Course 1: Overview of Customer Service Essentials

Course 2: Customer Service Skills

Course 3: Service Failure, Recovery, and Loyalty

Badges will be awarded for completing each course and a certificate will be awarded for completing the 3-Course Series. 

Skills Learned: Problem-solving, communication, teamwork, customer engagement, service recovery, and customer relations.