Full course description
This session is currently closed. However, you can register for the next session. See Essentials of Customer Service Session 2
Essentials of Customer Service is a 3 course certificate program, with a cost of $75 total.
In this course series you will learn the elements of great customer service. Your participation in these courses will help you to gain skills and confidence in delivering outstanding guest service and keep customers coming back.
Courses Included in this Certification
Course 1: Overview of Customer Service Essentials
Course 2: Customer Service Skills
Course 3: Service Failure, Recovery, and Loyalty
Badges will be awarded for completing each course and a certificate will be awarded for completing the 3-Course Series.
Skills Learned: Problem-solving, communication, teamwork, customer engagement, service recovery, and customer relations.