Full course description
Registration for this course is now closed. There is a new course for supervisors and managers that will start February 28. If you are a manager or supervisor looking for professional development in customer service, see the course Essentials of Customer Service for Supervisors and Managers to register.
Essentials of Customer Service is a 3 course certificate program. Each course is 4 weeks long with about 4 hours of course work and activities per week.
In this course series you will learn the elements of great customer service. Your participation in these courses will help you to gain skills and confidence in delivering outstanding guest service and keep customers coming back.
Courses Included in this Certification
Course 1: Overview of Customer Service Essentials
Course 2: Customer Service Skills
Course 3: Service Failure, Recovery, and Loyalty
Badges will be awarded for completing each course and a certificate will be awarded for completing the 3-Course Series.
Skills Learned: Problem-solving, communication, teamwork, customer engagement, service recovery, and customer relations.